Privacy Policy

Last update date: September 23, 2022

Tips clause

Chengdu Sit New Energy Technology Co., Ltd. is a wholly-owned subsidiary of Sineng Electric Co. , Ltd. PowerInsight2 related products are distributed photovoltaic power station service products provided by Chengdu Sit New Energy Technology Co., Ltd.

Sineng Electric and Chengdu Sit New Energy Technology have always attached importance to personal information security and privacy protection in data services. We hope to let you know how we handle personal data through this Privacy policy. Therefore, it is recommended that you read this Privacy Policy in its entirety to help you understand how to maintain your privacy rights and make your choices after reading it. If you choose to accept this Privacy policy, you can use our products and services. If you cannot accept it, please stop using our products and services.

PowerInsight2 under the names of Chengdu Sit New Energy Technology Co., Ltd. and Sineng Electric Co., Ltd. Various products and services provided by APP, including but not limited to:

(1) PowerInsight2 App

Using PowerInsight2 Before using each product or service, please be sure to read and thoroughly understand this policy, and start using it after confirming your full understanding and agreement. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided by PowerInsight2 .

In this agreement, "Sineng Electric Co., Ltd." and "Chengdu Sit New Energy Technology Co., Ltd." are referred to as "we" and

"data subject" are referred to as "you".

1. How we collect, use and save your information

1. How we collect your information

(1) You export inverter operation and maintenance data such as inverter fault records, historical records, fault recordings, and power generation data through our PowerInsight2 APP .

Therefore, the scope of information we use is all of the personal information we have collected about you above.

2. How we use and store your information

By exporting the inverter information on our PowerInsight2 APP and sharing it with us , we can obtain the basic information of your inverter . Our purpose of using this information is to analyze inverter faults and operate and maintain the inverter for you .

In order to use your information to provide you with services, we will store your information accordingly. We store your personal information in a local folder on your phone . You can delete this information at any time by going to the phone's internal storage/DownLoad/SiNengPower/PowerInsight folder .

2. How we share, transfer and disclose your personal information

1. About information sharing

We will not share your exported information with third parties unless you actively share the exported inverter information with third parties.

2. About information transfer

We guarantee that your information will not be transferred to any third party except for the following reasons:

(1) Obtain your prior written consent and authorization;

(2) In response to the requirements of relevant administrative organs and judicial organs and the provisions of laws and regulations;

(3) If we cannot continue to provide you with services due to force majeure or our bankruptcy, liquidation, etc., we will notify you in advance and obtain your consent to transfer all your data information so that you can continue to accept other third-party services. Services, the third party that transfers the information should also abide by the Privacy policy.

3. About information disclosure

We guarantee that your information will not be transferred to any third party except for the following reasons:

(1) Obtain your prior written consent and authorization;

(2) In response to the requirements of relevant administrative organs and judicial organs and the provisions of laws and regulations;

(3) In an emergency, if you do not disclose your personal information, it will be unavoidable, reduce the loss that may be caused to you or safeguard your legitimate rights and interests.

3. How we protect your personal information

1. Data protection measures we take

We use reasonable technical measures to protect your personal data information collected. We also take a series of technical measures to prevent security breaches and unauthorized access to personal data. Because of the nature of the Internet, despite our best efforts, we cannot guarantee the absolute security of your information, so you understand and fully understand this risk.

The main data protection measures we take are:

(1) Regularly comprehensively inspect the system and applications, and repair the system in time after discovering loopholes to avoid data leakage caused by the loopholes being exploited by hackers;

(2) Closely supervise core data, monitor your personal core data in the system, and conduct regular inspections and audits on sensitive operational behaviors. Any data risk operations are discovered and processed in a timely manner;

(3) Desensitization of sensitive data, data encryption and hierarchical management, to prevent internal personnel from leaking information.

2. Emergency handling and notification

In the event of any information leakage or other incidents with potential security risks, we will immediately activate a data protection emergency plan to try our best to reduce unnecessary data risks and losses.

In the event of a personal data breach, where practicable, we will notify the data supervisory authority of the data breach within 72 hours of discovering the data breach without undue delay, unless such data breach does not affect the rights and freedoms of individuals cause any danger. If we do not notify the regulator within 72 hours, we will explain.

When the leakage of personal data is likely to endanger your rights and freedoms, we will notify you of the leakage of personal data and the emergency measures we have taken without undue delay.

If you find any suspected leakage of your personal information, please contact us immediately through the contact information provided in this agreement, so that we can verify and take corresponding measures.

4. Your rights

1. Access to your personal information

export the inverter data through our PowerInsight2 and send it to us , you can contact us at any time to explain and verify various data information to you. This information includes, but is not limited to , the inverter faults, historical records, fault recorders and other information exported by you.

2. Delete your personal information

(1) When you decide to no longer use the services of our PowerInsight2 APP , you should contact us through the various contact methods provided by us and request to delete you immediately . Please make a backup of the information you need before contacting us to delete the information to avoid unnecessary losses.

(2) When you believe that some of your personal data collected by us is unnecessary for the purpose for which the data was collected or otherwise processed, you can ask us to delete it. However, you know that if the deletion of this information will affect our subsequent normal maintenance and processing of your inverter , we will not assume any responsibility.

(3) When you think that your personal information has been illegally processed, you can immediately contact us to ask us to explain and explain the situation, and you can ask us to delete the information if you think it is necessary.

(4) In order to comply with the legal obligations under the laws of the EU member states to which we are subject, you can ask us to delete your personal information if necessary.

4. Restrict our processing of your personal information

( 1 ) When you believe that our data processing is illegal, you can object to our data processing and request to limit the use of the personal data information. However, please provide us with your reasons for objecting to the processing so that we can assess whether our legal basis for the continued processing of this data is sufficient.

( 2 ) We no longer need some of your personal information for certain processing purposes. If you think you need to retain this personal information for the establishment, exercise and defense of your rights, you can ask us to retain it.

5. PowerInsight2 APP permission acquisition instructions

In order to provide you with services and to keep your account secure, PowerInsight2 The APP may need to apply to you for corresponding permissions within the necessary scope. Rest assured, PowerInsight2 The APP will not enable these permissions by default. Only when you actively confirm to enable them, PowerInsight2 It is only possible for the APP to collect your information through these permissions.

In particular, PowerInsight2 APP acquiring a specific permission does not mean PowerInsight2 The APP will inevitably collect your relevant information; even if you have confirmed to PowerInsight2 APP open permission, PowerInsight2 The APP will only collect your relevant information within the legal, legitimate and necessary scope. If you choose not to enable the permission, this may cause you to be unable to use certain functions related to this permission, but it will not affect your use of PowerInsight2 Other services provided by the APP.

PowerInsight2 APP Permission Application and Instructions for Use

1、 Android system permissions

5. Our Response to Your Request or Request

When you contact us through our published contact information, for security purposes, we first need to verify your identity. After verification, our staff will decide whether to apply immediately or postpone the application according to your request or requirement. The time limit for immediate processing is 1 to 3 working days, and the time limit for extension processing is generally within 15 working days. If the processing time needs to be extended in special circumstances, we will notify you of the extended time after the evaluation.

We will have the right to refuse your request or request if:

(1) If your request or request is detrimental to national interests and public interests;

(2) If there is sufficient evidence to prove that your request or request is subjectively malicious and abuse of rights;

(3) Suspected of violating the privacy of others or other legitimate rights and interests of others;

(4) Your request or request is beyond the scope of our service to you.

6. Global transfer of your personal information

In order to provide you with the aforementioned service contents or upgrade the corresponding service functions, some personal data information you provide to us may be transferred between our branches and equipment service agencies. This may differ from your location, so this information may be transferred to overseas jurisdictions. The overseas transfer of such information is necessary to process and provide you with services, please understand and agree to us doing so.

If you request the transfer of your personal information collected by us to a country or region other than China and the EU, you may be required to provide the relevant data protection laws or regulations of the country or region to ensure that the cross-border transfer of the information complies with the local related laws and regulations. If you insist on requesting us to transfer information across borders without being able to prove that the cross-border transfer of information complies with relevant local data laws and regulations, we have the right to refuse and to stop providing services for you. If you provide inaccurate information, our cross-border transfer of information for you violates the relevant local data protection laws and regulations, and you shall be responsible for the loss caused by it. If the loss is caused to us, we have the right to claim against you.

7. Governing Law and Dispute Settlement

This Privacy policy shall be governed by the laws of China without regard to its conflict of laws provisions. The parties involved in this agreement shall submit the dispute to a court of competent jurisdiction in Wuxi, China.

8. Complaints and suggestions

If you have any complaints about the services we provide you, please contact us through the contact details listed on our official website www.si-neng.com and we will try our best to resolve your needs.

You can also contact us through this contact information if you need to exercise your individual rights, and if you need to withdraw any of your previous authorizations or consents.

Our phone number is: 4009286988 .

9. Notice of Changes to the Privacy policy

According to changes in the content of our services, changes in applicable data protection laws and relevant laws and regulations, we may revise this Privacy policy at any time.

If we decide to make changes to this Privacy Policy, we will post any changes to the Privacy Policy on a dedicated page (Privacy Policy). In any event, your continued use of our Services will constitute acceptance of any such changes.

If you do not accept this Privacy Policy, please stop accessing and using our services.